Frequently Asked Questions
What is your refund and returns policy?
I do not offer returns or refunds. Because of this, please choose wisely upon purchasing and completely read the product description.
Reach out to hello@sarahjustineartworks.com if you are looking for more videos or photos than what is already provided.
Shipping charges are non-refundable.
Buyer will be responsible for any unexpected import duties or charges upon delivery.
Packages that have been returned to as "undeliverable" are subject to re-shipping at buyer’s expense, and initial shipping charges are non-refundable.
What do I do if my item arrives damaged?
If your purchase arrives damaged during shipping, please email hello@sarahjustineartworks.com. All packages are insured upon shipment.
In your email, please include the following:
- Order Number
- Attached photos of the package prior to opening
- Photos of the damage to your purchase
Where do you ship from?
All products are shipped from Wisconsin, USA. Please allow up to 5 business days for your order to be packaged and dispatched.
What is your general pricing on custom commissions?
Cost is mostly dependent upon the size of the painting and the shipping location. Prices generally range from $65* for smaller paintings and $900+* for extra large paintings. Contact me to get your custom quote!
*Subject to change at any time.
What products do you use for your paintings?
All original artwork is created on gallery wrapped canvas. Each piece is made with high quality acrylic paints, modeling paste, and finished with UV-protective varnish.
How do I clean my artwork?
Use a clean and dry microfiber cloth or an unused duster to gently wipe away any dust from the artwork. I've also found soft, fluffy makeup brushes work great as well!
Does my purchase come framed?
All artwork comes un-framed unless otherwise stated in the product description. I do offer custom framing at an additional cost upon request. Please reach out at hello@sarahjustineartworks.com if interested in a custom frame.